Ticket Operator : Ticket Op software (Trouble Ticketing System)
Ticket Operator
Quick Description: (Read All)
Ticket Operator software is the complete unmatched help desk solution.

Download - Size: 12 KB
File Ping Time (less is better): 294 ms  

Category: Development Tools (Rank: 1,216 / 2,321): Help Tools (Rank: 34 / 69)
Downloads: 506 This Week (Rank: 9,021 / 15,688) / 2360 Total (Rank: 11,730 / 15,688)
Developer: ITLaurel Inc.
Software Home Page:
License Type: Commercial ($190.00)
Language: English
Most Recent File Validation (?): Fri, January 28th, 2005 8:21 PM CST
OS: WinNT 4.x,WinXP,Windows2000,Linux - No Install Support.
System Requirements: Windows NT/2000/XP with IIS 4.0

Full Description:
Ticket Operator software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems. The main characteristic of Ticket Operator are: - Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs. - Staff Permissions: you can assign your staff members to separate departments; - Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager; - Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.). For Ticket Operator Administrators: - Runs on Apache/IIS - no proprietary web servers; - Easy-to-use menus for managing reps, departments, categories, priorities and statuses; - Runs on with mySQL database; - Built-in reports for keeping track of problems, users and support reps; - Configurable email messages; - Easy customizable pages to fit your organizations needs.

Keywords: help, desk, online, support, technical, problem, trouble, system, report, access

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